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Electrical/Technical Support Representative

  • EnerSys
  • 06/11/20
  • Bellingham, WA
  • 98225
  • 58800 / Yearly
  • Full-Time
Join the Outback Power Technical Support team, supporting the future of renewable power. EnerSys/ Alpha Power/ Outback Power has an immediate need for a Level II Technical Support Representative (TSR) for its growing office in Bellingham, WA. This position provides technical support for Outback Power products to customers in a small call center environment. The goal is to provide thorough and timely professional responses to customers, sales staff, and inside support staff.

Duties and Responsibilities:
Technical support for Outback Power products in a help desk environment
Track and document technical incidents in a CRM
Review technical questions and develop timely, competent answers for customers and staff
Communicate with multiple departments to ensure customer satisfaction
Document known technical issues and write knowledgebase articles
Develop product-specific eLearning content for a learning management platform
Develop and write application notes in collaboration with Engineering and Product Management
Provide technical assistance to service centers/repair depots
Participate in department and company meetings such as product failure analysis, customer historical analysis, procedure development, and modification
Take a leadership position when needed
Assist with reports and testing equipment as needed

Minimum Qualifications:
2-year degree in electrical engineering, electronic repair, technology, other OR equivalent military training
2 to 4 years in technical support or electronics technology
Understanding of power electronic equipment architecture
Working knowledge of system troubleshooting
Ability to work with limited direct supervision
Ability and willingness to be a team leader
Strong verbal, telephone and written communications skills
Basic knowledge of Microsoft Office applications and the Internet
Basic Knowledge of 120/ 240 split phase power solutions
Basic knowledge of Solar Power; PV panels, charge controllers, inverters and batteries
Record of accomplishment providing quality tier one or tier two customer support


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