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Fios Technician


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Summary

Now is your chance to be a part of the one of a kind Fios Technician team. Theyre the people who keep our fiber-optic network performing with 99.9% reliability. Not only does this opportunity provide a chance to develop your skills and gain experience in the real world, you will also be delivered a phenomenal face to face training program that ensures the learning experience is built for you. You'll be out and about in the neighborhoods we serve, installing, testing, repairing and maintaining the technology that keeps millions of customers connected. The incredible VTeam culture provides a collaborative and dedicated environment to focus on delivering the promise of the digital world. Join our team to make a difference, because when all is said and done, better matters.

Responsibilities

Duties may include, but are not limited to, the following:
Receives work assignments and trouble cases from designated employees or via tablets.
Installing, rearranging, and maintaining inside wiring.
Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals.
Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment.
Configuring customers' computer and equipment.
Performing diagnostic tests on integrated circuit equipment to determine trouble.
Interpreting service orders and circuit diagrams.
Evaluating customer communication needs and promoting the sale of Company products and services, and referring customers to the appropriate office.
Communicating frequently with customers on matters dealing with service, planning, billing, and Company policy.
Works aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
May perform light digging.
May be required to stand or sit for long periods of time.
May work outdoors in all weather conditions.
Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.
Responsible for arranging work load and dealing directly with the appropriate center.
Identifying and meeting individual customer requirements on installation and/or repair contacts.
May be required to perform additional duties and tasks as required by the Company.

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